Intugame VR Troubleshooting 101

December 4, 2015

You're excited about playing your favorite games in Virtual Reality with Intugame VR, but there seems to be an issue? WORRY NO MORE!

Here is the guide to troubleshooting or diagnosing the problem.


1. Use Intugame VR's Test Client:

  • Update Intugame VR to its latest version
  • Locate the TestClient.exe in Intugame VR's installation folder (usually C:\Program Files\Intugame\Intugame server)
  • Run the Test Client;
  • Run Intugame VR on your PC;
  • Click the 'Play' button on the upper left on the Test Client;
  • Select your smartphone model from the dropdown menu at the top bar;
  • Choose whether you want to view the picture side by side or regular;

If the picture is being streamed to the Test client, then the problem is with the smartphone.

If the problem is present in the Test Client as well, then there is an issue with the server, this being the desktop app.

In cases like these or if the app works but the performance is poor, this is what you have to do next:

2. Run CMD (Command Prompt) AS ADMINISTRATOR.

3. Navigate to the desktop app, here is what the path usually looks like: C:\Program Files\Intugame\Intugame server

4. In CMD run PerfCountersRegister.bat

5. Open Performance Monitor (you can search for it in Windows' Start Menu).

6. Click "Add"  (The greed plus icon) and find Intugame VR Processing.

7. Select the relevant indicators. Here are the main ones you might need to check:

  • Capture Frames - the number of frames per second that Intugame VR captures from the game;
  • Encode Frames - the number of frames per second being encoded for sending to the smartphone;
  • Stream Frames - the number of frames per second that are being sent to the client over the Wi-Fi; Normally on Windows 10 those should be around 60 FPS while the game is running. If they are less, then there is a 'bottleneck' somewhere;
  • Stream Size - the average size of the frames. It should be checked if the Stream Frames count is too low;
  • Server Time - the latency of 1 frame from the server;

8. Make a screenshot of the relevant counter while it is running, as shown on the images below:

9. Send the screenshots to


There are several possible reasons for poor performance of Intugame VR. Here are key points to keep in mind:

  • Go to Intugame VR's Settings and lower the Quality to Medium or Low:
  • For playing in Virtual Reality you’ll need a rather strong Wi-Fi, respectively – a pretty good router. We recommend a 5Ghz gigabit router (around a $100 worth for example);
  • In case the app crashes, go to the Logs which are usually at "User\AppData\Local\IntugameServerUI\Logs". Archive them in a .zip and send  them to;
  • If the controls/head-tracking in the game are reverted, make sure the option 'Watch YouTube 360 videos' is disabled;
  • For any other types of issues with Intugame VR, describe your devices, operation system and all other relevant information in an email to;

Hopefully this guide made playing in VR easier for you if you had any of the issues covered here.

Have fun in the reality of your choice!

Investors in QuarkXR Inc. are New Vision 3 Fund and Vitosha Venture Partners Fund I KD, which are co-financed by the European Structural and Investment Funds under the Operational Programme for Innovation and Competitiveness 2014-2020 managed by the Fund of Funds in Bulgaria